| I just wanted to say thank you for all your help. So many people write emails and letter when there are complaints, so I wanted to send one of thanks. You and your team were absolutely wonderful and went above-and-beyond to make sure my issue was resolved and I went home happy!
I also wanted to let you know how exceptional your team is. Shawn Parton was my Service Rep and was wonderful from start to finish. He answered all my calls, called me back on numerous occasions, responded to all my e-mails (and there were ALOT!), and even called the software company on my behalf to make sure they worked with me in resolving the issue. The two technicians who were involved with my issue, Mike, and Jeff, spent alot of time in my vehicle and with me, on two separate occasions, trying to get the Nav back to where it was.
Then you stepped in, listened to my situation, and authorized the final repair.
I am coming in this Saturday (1/17) for maintenance on my vehicle (Winter Maintenance Pkg, Inspection, etc). I could have gone anywhere else for this service, but will continue to come back to Atlantic because of you and your team.
I just wanted to send a sincere thank you to you and your team for listening to my issues and responding with care and concern, and making sure the issue was resolved to my satisfaction. I will be buying my next car from Atlantic Nissan because of the wonderful care I received from you, Shawn, and the rest of your team. Thanks again!!!
Loretta Lazrovitch
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